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eSIM integration

eSIM integration

Telecoms

·

BT Group

BT Group

·

Content Design Specialist

Content Design Specialist

·

Overview

Integrate eSIM into current purchasing journey.

My Involvement

  • Captured all touchpoints where there would be a difference between a user purchasing a physical SIM versus an eSIM.

  • Explained activation process so users understand how to activate their eSIM while on the app.

  • Explored different ways to represent which devices are compatible with eSIM and at what point would be the most useful for the user.

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